Daniel Da Vinci (06.06.2017 07:52)
Hopeless customer service. 30 minutes of fluffing around with papers and finally they insisted on having an original copy of passport so they can 'scan it' vs. taking an electronic copy I had with me. Surprised I didn't need to fax a copy and have them beep me on my pager when my horse drawn Toyota carriage is ready. Customer service on the phone then went about blaming me for not bringing original passport and I 'should have known ' Also, onsite customer service rep consistently referred to me as Gaijin. Yay, casual racism!