Elements Massage

Kris Hicks (17.10.2017 20:51)
The whole experience was great! This was my first massage and I would highly recommend Elements.

Becky Johnston (12.10.2017 18:24)
Nina always listens to my concerns and appropriately addresses them. The environment at Elements is very calm, soothing, and comfortable. I’m a long time customer and will remain a long time customer!

Judith Borchelt (21.09.2017 19:19)
Nina had a perfect sense of touch and pressure. I was totally lost in relaxation and good feeling.

Kat Timmons (31.07.2017 02:21)
This was my first time at this location, when I booked the massage I was asked to show up 5 minutes early to fill out paperwork. I showed up 10 minutes early to find the doors locked.
There was a girl sitting on the curb who I realized worked there. She was on her phone talking, looked back at me and then went back to talking on the phone. Another girl showed up about 5 minutes later and phone girl yelled to her that the back door was locked and front desk hadn't shown up so they couldn't get in and that her client was here.
The other girl (who was supposed to do my massage) sat down next to phone girl. This whole time I'm just standing next to my car and they both chose to ignore me.
My massage was at 10, at 10:05 I had enough, walked up to the girls and said I was sorry but this was incredibly unprofessional. The girl who was going to do my massage said if I wanted to go she understood. I told her I was sorry and it was nothing against her but she needed to let her boss know how unprofessional this situation was.
I did receive a phone call later on the day and was offered a free 90 minute massage that I declined. I will NEVER go back to this company and I would never refer anyone here. Had the employees acknowledged me or explained that they didn't know what was going on I would have accepted the free massage. I felt incredibly embarrassed and so upset. Teach your employees about customer service, I was blown away at the lack of professionalism.
My tattoo artist I'm sure will appreciate this situation because he's now getting the funds I would have spent.

Jill Anderson (06.01.2017 23:34)
Always friendly, attentive. Michelle has been my therapist for a few years now. She gives a personalized, targeted massage and is very sincere in wanting to get me feeling as good as possible! I always look forward to my monthly session.

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