21c Museum Hotel

Evan Ellingsworth (16.11.2017 00:25)
I booked a room well in advance for Monday night, once we arrived we were told it would be a while due to an oversight in booking. We went across the street to grab a quick bite thinking it would not take long....we were wrong. After eating and having a couple of drinks we went back to check the status. The person at check in (someone different) said we didn't have a reservation. After much back and forth they found our room (again), but it still wasn't ready. Check in was at 4 pm. We arrived after 4 pm the first time, at this point it was 630 pm. They did not apologize or offer any explanation. We were told at that point we could have a suite, but we would have to pay more $. Within an hour later, we got the king room which was very small. The room had not been cleaned in between guests, only new linens and towels. The bathroom trash can had someone else's trash in it. I voiced this to the manager working, nothing came of it. The next time I will choose a different place to stay.

Ellie Powersbeck (31.10.2017 16:34)
Not only is this place beautiful and a wonderful experience, but the staff is worth raving about. While on the premesis they were so polite and helpful, but I happened to leave my phone and a bag there at a Halloween party. I assumed I’d never see my stuff again. Not only did they go out of their way to find all of my things scattered throughout the hotel, they packed them up for me, verified it was actually my phone and CHARGED MY PHONE FOR ME. Better customer service doesn’t exist.

joshuapope2001 (30.09.2017 07:50)
I have never had such a rotten experience. We arrived Friday Sept 29 2017. I was told that there was an issue with the booking and all they had was a king room and they could add a roll away bed. After a 5 hours of driving and it being 11pm. I was in no mood to argue.

When we got to the room it was nicely decorated. After looking around I started to notice how nasty the room was. We found stains on the carpet, stains and marks on the walls, and what looks like pasta sauce on arm of the lounge chair.

The staff was not helpful....

It you are looking for a place to stay find somewhere else!

Darvonna Minix (25.09.2017 18:30)
The rooms were very clean, with a very comfortable bed. There was peppermint soap and shampoo, rum infused body wash and soap, and some conditioner. It was all very pleasant. There was a mini bar we didn't partake in so there wasn't a fridge which we could have used. There was a lock box in the drawer and a nice place to use your laptop if you so choose. We got room service from the in house restaurant and it was absolutely delicious. We ordered cheeseburgers and they were fantastic and came with miniature bottle of condiments that were adorable. We.also got chocolate mousse and a brownie sundae both were to die for. There is art displayed pretty much everywhere and some of the statues migrate during the day so we shared an elevator with a penguin statue. The front desk staff was very helpful, theyI printed off directions and provided us with cold waters. All and all it was a very pleasant experience and I would highly recommend it.

David Arber (31.08.2017 19:09)
Clean, quiet and comfortable room. No view though unless you like looking at a boarded up building across the way. Staff was very friendly and helpful. Bathroom was clean and shower had excellent water pressure. I'd recommend people stay here.

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