Marc Adiel MENSAH (26.10.2017 14:52)
Easy check in/out. Friendly and professional staff. Always enjoy Alamo Birmingham
LaQuita Rudolph (24.10.2017 15:11)
The Jeep Compass 2016 lacked technology - could not connect phone to wi-fi, no keyless ignition, SUV too noisy. I felt as if I had gone back in time.
Kay Spencer (02.08.2017 21:29)
I enjoy reserving cars through Alamo and National, they make you feel important as if you're their only customer even though they have a line behind you. I was fortunate enough to rent vehicles for back to back weekend trips out of town. I was not aware that now they hold 200 on your credit card when you rent from them and it was explained in a manner that I had no problem with it. I would like to thank MR. DONALD FITTS for taking the time with me. I had reservations with Alamo and didn't know you had to go on the inside to do your transaction. He was VERY COURTEOUS AND SAID YES MAM OR NO MAM! He could have easily sent me off, but he graciously did my transaction with a SMILE ON HIS FACE! I WAS THOROUGHLY IMPRESSED AND ONE SATISFIED INSIDER AND EMERALD CLUB MEMBER! Thanks for all you do!
Juliet Reed (13.07.2017 17:45)
Good service and no hassle about car rental. Staff was friendly and helpful. Car was fine with no problems.
Jameson Parker (17.05.2017 18:35)
The staff (Dana?) and manager of Alamo Rent A Car located at BHM airport is rude, inconsiderate and utterly incompetent. My wife called needing to modify an existing reservation due to a death in the family. Picking up a car 2 days earlier than previously planned would seem like a simple request. Apparently a request of this magnitude is more difficult than differential equations and organic chemistry. Dana took our call on the evening of 5/16/2017 and failed to call us back at all. When my wife called again the following morning the first person she spoke with responded by saying "Oh ma'am, we ain't got not cars at that time." While this may have been true, her inability to grasp the English language prompted my wife to ask to speak to her manager. The manager of the Alamo/National rental counter in BHM was unable to assist and said our request could not be completed. A suitable solution was not offered. This experience left my wife in tears. Individuals as incompetent and ineffective as those working the rental counter the morning of 5/17/2017 do not deserve employment in a customer facing role. The world does need ditch diggers... Maybe these employees should consider a career change, one more suited to their mental capacity.
We will never rent from Alamo/National/Enterprise again. I suggest you do likewise.
