El Alex (08.11.2017 18:39)
Very disappointed. Front reception staff are very inexperienced. They over charged me twice. A $75 (deposit) charge for my prepaid room became a permanent charge. Still fighting the charge with my credit card bank. Many phone calls to try to reach the manager on many different days and no one even answers the phone. Emails went unanswered. Hotel was very noisy in the rooms. Will not stay in an Aloft hotel anyway again. I'm a frequent business traveler, they lost my business.
Megan G (05.11.2017 15:39)
Everything here was great! From the staff at check in to the breakfast! Pleasant people, very knowledgeable and personable! I don't understand all the bad reviews here! Our room was clean, the view was beautiful, and it was all around just a lovely stay! I will recommend to friends and only stay here from now on!
Latisha Stanfield (30.10.2017 20:09)
We stayed here on a girl's trip, slept all the same room. The rooms wasn't what we expected. Security was not doing a great job , a man had followed us to our room. Food and bar looked great. But when check out time came, My friend debit card got charged twice for some odd reason at the front desk..... Great location though
Sam Keske (29.10.2017 03:12)
Definitely aimed at the sub-40 age group, but likely to please if that applies. Modern, colorful, convenient to the highways and Centennial Park (without being loud from them). All hotels in the area will be expensive. Plenty of parking, for $25/night. Nice gym in the basement.
Arash Deyhimi (25.10.2017 05:34)
This hotel is better than the reviews I read. I booked here for a work trip, since the other hotels were full. I was a little worried because of the horrible reviews about it not being clean. Either the other reviews are bs or they cleaned up. I didn't see any problems. The room is very clean. The towels and sheets are perfect. There are some minor issues. There is a desk in the room, but no light anywhere near the desk. It's pitch dark on that side of the room. Also, the breakfast and coffee area is pretty bad. No free anything for breakfast other than basic coffee. The coffee is terrible. The way they have it laid out, only one person can be trying to get and fill a coffee cup at a time. It's a very small limited area. So, it can potentially take several minutes of waiting just to get basic coffee (it's a big hotel). The breakfasts are all very expensive and again, only one person can order at a time. This hotel is in downtown and marketed towards working people. We can't spend 15 minutes getting coffee and another 15 just to get egg sandwich. $6 for a stale sad looking plain bagel is just not right. Another thing is that this hotel continues the trend of charging $4 for tiny bottles of water. I know it's becoming more common for hotels to do this, but some still don't. So it's worth mentioning. I wouldn't refuse to stay here again. It's fine. But they should really improve these minor things. They obviously spent lots of money building this nice looking building.
