Avis Aluguer de Carros Lisboa - Hotel Mundial

Benjamin TRON (13.09.2017 11:01)
Very poor customer service. Staff wasn't clear neither professional. We rented a car and realised after 1h drive that the door was broken and couldn't lock at all. We tried to call the agency and the emergency number many time but no one replied... so finally had to drive back to Lisbon to ask for another car (they didn't proposed us) We also had to insit to get conpensation for the time lost and they were "only able to" offer a a voucher... Thanks but no thanks Avis.

sander claes (24.08.2017 23:49)
NO one in the office. Expensive.

Rob Yed (14.08.2017 23:28)
We booked a car with sunnycars.de two times. Both times AVIS gave us a better car than we booked. Once we paid a small additional fee the other time not. The staff is very friendly and explains everything very patiently. We had no problems at all. Everything went perfect both times. I guess you should come between 9 and 10 am. Later its getting very crowded fast.

Edward Jones (31.05.2017 11:47)
We were 1st in the queue and it still took 50 minutes to process the paperwork and collect a car that we had pre-booked. Very poor organisation and customer service

Der Menschling (19.09.2016 20:08)
We had a good experience with this AVIS station. Courteous staff. Not crawded at 10 a.m. It was no problem to change the pick up station one day before. AVIS even called us back after we didn't reached someone by phone. We rent a small car just for a 2 day trip at the coast. And received a free upgrade to a medium sized car (SEAT Leon station wagon). I would choose AVIS again

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