ACE Rent A Car

Alameda das Comunidades Portuguesas, Lisboa
5 vertinimų
2.40/10.00
+351 21 841 3768

ACE Rent A Car žemėlapyje

Įvertinimas

Mihai Patru (24.07.2017 02:16)
In Portugal, Ace Rent a car=Rhodium=Goldcar, which is a bad joke. You arrive to pay double the price, because they won't accept the online insurance, so you have to buy another one more expensive from them. And you find out that only after they take you the money for the car rental. You have the option to leave a deposit of 1200-2000 euro for the eventual damages. They are advising you to buy the insurance, as for any scratch, you will pay minimum 300 euros. And it was a Fiat 500...
When I presented them the insurance I already ought, they said it was not good, is an amount of money normaly asked for "marketing", not accepted by them. So you arrive to have bought two insurances. In conlusion, better avoid Goldcar, or Rhodium, or ACE. I thought it will cost me 120 euro, and I paid in the end almost 400.
Joseph Kaldas (15.07.2017 00:50)
Not Ace Rent A Car! Instead, you are sent to GoldCar Rental. They added 125€ in extra 'mandatory fees'. I needed the roadside assistance they charged me 855€ !!!
Impossible to contact them on the phone. I had made the reservation using Expedia, they where also surprised by the extra fees since they explicitly state that they give all the details in their emails. Expedia is now working on my case to workout my paiement... Save yourself the trouble!!!
Bruce West (17.03.2017 20:06)
ACE does not exist at the airport. The name is gold star (green sign) next to the other car rental places. The price quoted online is inaccurate. Once you get there the price jumps up... 1.5 euro per day for toll tag, plus 75 euro hold for gas, plus 1,200 euro if you don't get full coverage, plus 9% airport service charge etc etc which is more like 100+ euros per day. Not very helpful and very shady. Recommend you try another company.
Jimmy Nevell (16.03.2017 14:18)
This company is crook. It appears to offer cheap rates for car rentals but hides insurance fees and cash traps. We booked a car for €60 and travelled 2 hours to get to the rental place only to be informed from a third party car rental that they operated through, that we had to pay over 260€ more. We tried to cancel but none of the phone lines work. They are scammers and one should avoid this company at all costs.
Julie B (28.07.2016 14:36)
ACE is not the company providing the vehicle but Goldcar rental is who has a rating of 1.5.

We found the staff rude, waited over 3 hours to get our vehicle.

Goldcar added enough charges to our rental that were mandatory, that equated to more than the initial rental costs from Ace.

They took an 80€ fuel deposit that is supposed to be refunded on my credit card however has not been refunded yet.

There are plenty of car rental companies in the airport, i would recommend trying another.

The car itself worked well and was fine. It was just the renting experience that was poor. I have rented from various agencies all over the world and this was my worst experience. Generally rental places are good with their service.

The booking experience was good with ACE. Just the service provided through their partners was poor.

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