Boyd Hudson (14.11.2017 06:15)
Staff were friendly and easy to get a hold of on the phone. This was lucky as I found the location very difficult to find and it was close to closing time, when dropping off the vehicle, which is in a multi story car park. The signage is very poor, so I had to call to get instructions. Not sure why they dont just put an additional sign at the entrance. For future reference, its level 7 - east.
Sameer Hinduja (01.10.2017 22:25)
Had booked for a full size sedan but when i arrived to pick up the car a mid size sedan was offered with another option being an MUV. I was forced to take the mid size saying i need to wait 90 minutes for a full size. The full size sedan was yet to be washed and cleaned. If you did not have what I was looking for, why did you guarantee the reservation with full size for the specific time?
Dissapointed.
zhutou (17.08.2017 00:04)
The quality of the fleet (overall pretty new, the choice of makes and models) and the cleanliness and the appearance of the vehicles. The vehicles are always well cleaned. The location office is neat and professionally set up. The return and pick-up procedures are quiet clear and smooth. The staff are professional.
richard dixon (16.08.2017 14:38)
As a traveller to Calgary it is impossible to have a relaxed handover of your vehicle on arrival because the shop front isn't a parking place and the actual drop off point is around the block in the multi storey car park. Not publicised.
Avis also gave me an American car with MPH to drive in Canada and I'm from the UK. So thanks for that too.
John Baxter (06.08.2017 08:18)
No backup for out of hours drop off. No signage at office for parking location. 24 hour call number not responded to. Apparently Avis don't think 24/7 service is needed. Central reservations had no info beyond it being possible to drop off. Turns out you need to use the 7th floor of a paid car park in the block behind. No signage there until you hit about the second level. Not good enough. Will avoid Avis where possible now
